Privacy Policy

1. Information We Collect

We collect information you provide directly to us when placing an order, subscribing to our newsletter, participating in a workshop, or contacting us for inquiries. This information may include your name, email address, delivery address, phone number, and customization details (such as names or messages for customized candles).

2. How We Use Your Information

We use the collected information to:

• Process, package, and deliver your orders.
• Communicate with you regarding order confirmations, updates, or support inquiries.
• Coordinate workshop logistics and send relevant materials.
• Send periodic promotional emails or newsletters if you have opted in (you can opt out at any time).

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted partners necessary to run our service, such as delivery couriers (to deliver your packages) and payment processors.

4. Cookies & Site Analytics

Our website uses cookies to enhance your browsing experience, such as keeping items in your shopping cart. We may also use analytics services to understand how visitors interact with our catalog and improve user experience.

5. Your Rights

You have the right to request access to the personal data we hold about you, request corrections, or ask us to delete your personal details. If you have any questions or requests regarding your privacy, please reach out to us at hello@nivati.com.